Support

[learn_more caption=”Which kind of phones does SPYPHONE work on?”] SPYPHONE works on Android, iPhone, Blackberry, Symbian and Windows Mobile phones. Check compatibility page for full supported phone list. If your phone or OS version is not listed then we cant support it yet, BUT we add phones all the time so please join our mailing list in the top right hand corner and you will receive notifications as more phones become available.[/learn_more]

[learn_more caption=”What other phones are planned.?”] SPYPHONE is planned for all smart phones, and any OS version. We add phones all the time so please join our mailing list in the top right hand corner and you will receive notifications as more phones become available.[/learn_more]

[learn_more caption=”Tell me quickly, how does it work?”] SPYPHONE is software you download into the phone. The software then collects all available data and sends it to you web account where you can view it from any computer. It sends the data using the phones Internet connection. The software also looks out for incoming calls with predefined numbers and then silently switches on the phone so you can hear the surroundings or even the phone call.[/learn_more]

[learn_more caption=”What is remote monitoring?”]You set a phone number as a monitor number in SPYPHONE. When a call comes into SPYPHONE from this number, the microphone will secretly switch on and you will be able to hear whatever the phone hears. If the phone is in use, or the user presses a key, the spy call will be disconnected.
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[learn_more caption=”Can I listen to phone conversations?”]Yes, SPYPHONE PRO have call interception future for listening phone conversations.
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[learn_more caption=”What languages does SPYPHONE Support?”]SPYPHONE supports all languages, so if the SMS or Address Book will always be displayed correctly on the web site.
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[learn_more caption=”Can I install SPYPHONE remotely?”]No. You need to have the phone physically in your hand for about 3 min. Installation is simple. You simply open up a web page on the mobile and enter your code. The download and install beings automatically.
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[learn_more caption=”Why is SPYPHONE limited for 3,6, and 12 months?”]We have to maintain a web account for you for Spyphone, and we allow you to move the software as many times as you like and provide you continual upgrades and new features.
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[learn_more caption=”How do I move the software from one phone to another??”]You must deactivate the software from one phone and uninstall it. Then re-install and activate on the new phone.
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[learn_more caption=”What happens after the subsription months over?”]You may choose to renew the subscription, but here is no obligation to do so.
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[learn_more caption=”I purchased my software but I did not receive my software?”]The usual cause of this is that your confirmation email has been wrongly identified as Junk/Spam Mail. Please check your junk mail folder and you should find the email there. If you cannot get your email please contact [email protected] asking them to re-deliver your software to your address.
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[learn_more caption=”I don’t have a credit card. Can I pay by Bank Transfer?”]Yes, you can pay by bank transfer, please select Wire Transfer on order form and complete the order form.
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[learn_more caption=”How do I know if I have a supported phone?”]Please check Compatibility page. These links show which phones are of which type.[/learn_more]

[learn_more caption=”Is the service available only on GSM phones?”]All that is important is that you have a supported phone and your network allows Internet connections. For a full list go to http://www.spyphonepro.com/compatibility[/learn_more]

[learn_more caption=”Is the cell phone battery rapidly discharged when remote microphone is used?”]A remote microphone call is exactly like a normal call except that it makes no sound. So it will use the same battery power as a normal call.[/learn_more]

[learn_more caption=”Is there an affiliate program?”]Yes. Please check Affiliate page for details.[/learn_more]

[learn_more caption=”I don’t understand what software is available my Phone?”]We’ve made it VERY easy for you to immediately find out exactly what Models / Networks / Countries are officially supported and also technical requirements such as Jailbreak, Operating Systems, OS versions…
The ONLY official list of all these information and supported models can be found at http://spyphonepro.com/compatibility[/learn_more]

[learn_more caption=”How do I download the software?”]Spyphone Pro need to be downloaded DIRECTLY into your mobile phone. After purchase, you will receive a location where you can use to download into the phone.[/learn_more]

[learn_more caption=”How do I know if I have Internet Connectivity?”]SPYPHONE needs a working Internet connection on your mobile. If you can connect to a web site from your mobile phone, then you already have Internet connectivity, and your phone is already configured, and you don’t need to make any other changes. SPYPHONE is installed as a direct download directly into your phone. No computer or cables are required.[/learn_more]

[learn_more caption=”I have 3G, is that Internet?”]3G is a way of connecting to web site on the Internet. GPRS, EDGE, 4G, Wi-Fi also are connection types. If you can browser on internet it means your phone has internet connection. Spyphone works with all type of internet connection.[/learn_more]

[learn_more caption=”How do I configure my phone for Internet access?”]You contact your network and they will send you a special SMS which will set your internet settings automatically.[/learn_more]

[learn_more caption=”Is it operator independent.?”]SPYPHONE requires a connection to the internet. Some operators operate a “walled garden”, which means that they do not allow you to make connection to anywhere except their approved sites. If you have such an operator, then not only can you not use SPYPHONE, you cannot connect to the ever increasing number of amazing services that are available. If in doubt, please ask your operator if they allow access to the true internet, and not to their set of approved services and products.[/learn_more]

[learn_more caption=”Which countries does SPYPHONE work in?”]SPYPHONE is not limited to any country, and is totally global.[/learn_more]

[learn_more caption=”What are the costs to connect to the SPYPHONE server?”]SPYPHONE transmits data using a internet connection to the server. The amount of data depends on the number of phone events it is reporting. The data cost are as determined by your network operator. As an example, if SPYPHONE reports 50 full length SMS, this would be around 2K of data, which would cost about a UK penny, even at the extortionate prices being charged by operators at the moment. If you have a Internet bundle, then there are no extra costs to you
Also, on the phone bill, there is only a change for amount of data usage, there is no way to tell where the connection was made, so SPYPHONE cannot be detected this way. Unlike our competitors, who use SMS forwarding, the outgoing SMS is visible on the phone bill.[/learn_more]

[learn_more caption=”Can I install it on a phone using one SIM, but then give the phone to my child who uses another SIM.?”]Yes. However, you must make sure that the Internet connection is operational for which ever SIM which is being used.[/learn_more]

[learn_more caption=”Can I install on several phones at simultaneously?”]Yes. If you have a multi user licence, you can install SPYPHONE on multiple devices, and have all the call activity recorded into your account. Please contact support[at]spyphonepro.com for details.
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[learn_more caption=”Tell me more about downloading the software?”]After purchase you receive your software via email, but it is also delivered to your private URL on the internet. This means that you can install the software at anytime by simply entering the URL into the phone to be monitored, as long as the phone has a working internet connection.
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[learn_more caption=”How do I read the SMS and call logs?”]Login to your account on www.spyphonepro.com to see this information. From your account, you can read the individual events, or you can download a spreadsheet with all event. We offer download in RTF, PDF or CSV format
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[learn_more caption=”What else can I do in my web account?”]You can carry out extremely powerful searches on your data, by time period, looking at specific events types for specific keywords. For example you could ask how many time the word ‘love’ was used in all outgoing sms during a 6 day period two months ago.[/learn_more]

[learn_more caption=”How safe is my data on SPYPHONE servers?”]We understand that your data is private and sensitive. Please note that you can permanently delete your data at anytime by logging into your account. After deletion, there is no further record or archiving of your information, so please use this feature carefully. We will never divulge your data or email address to any third party, unless legally forced to do so. We may contact you regarding system maintenance, support and upgrades to your software.
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[learn_more caption=”Why is SPYPHONE a subscription based”]SPYPHONE has web account where you can store and search your information. This gives you the convenience of 24/7 access to your data at virtually no cost. Spyphone Pro have to maintain these servers and provide top quality phone and email support, which come with a cost. We therefore ask our customers to renew their licence’s after 12 months, so we can continue to deliver a quality service. And don’t forget that you can move your software using your Activation Code to other compatible phones unlimited number of times during your subscription period
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[learn_more caption=”How can SPYPHONE help me recover my stolen phone?”]SPYPHONE contains SIM ALERT technology. When the SIM card is changed in a phone that has SPYPHONE PRO installed, it will send an SMS to the pre-defined number containing the phone number, cell ID, SIM number and network Name. You can then use the Spyphone feature to activate the mobile to listen to the thief environment, and also to use their phone number to track them down.[/learn_more]

[learn_more caption=”What is a Activation Code?”]Activation Code is a system that lets you move your software to another device when ever you want. So you can charge phones during your licence period and still use the software. This is unlike any other mobile software that we are currently aware of. Find out about the benefits of using Activation Code dynamic user centric licensing.[/learn_more]

[learn_more caption=”What systems do your competitors use?”]They use SMS forwarding, all sms appear on phone bills. We use internet connection to upload all logs to Web Account. Only data usage may appear on phone bill.[/learn_more]

[learn_more caption=”Why do you claim to be the worlds best spy phone software?”]We are usually very modest, but we are very proud of what we have created and want to tell you why SPYPHONE is the best spyphone software you can buy. Click Features page and see WHY![/learn_more]

[learn_more caption=”How does Remote Listening work?”]The phone with SPYPHONE on it is the target phone. The phone you make spy calls from is the monitor phone. When you call the target phone from the monitor phone, the target phone will answer the call, letting you listen to the phones surroundings. If the phone is busy or a key is pressed, the spy call will be disconnected, and the target will be none the wiser.[/learn_more]

[learn_more caption=”What does remote control allow me to do?”]Immediately after the installation ( takes 5 min’s) all the spyphone features can be controlled by sending undetectable SMS commands. You can start, stop, change all the spyphone settings without ever touching the phone! For example you can even change the monitor number remotely, or force immediate sending of all events. There is no need to touch the phone again, for any non installation related feature. The only time you may need to access the phone is if the SIM is changed to a different network provider, and we are already working on fixing that for you also.[/learn_more]

[learn_more caption=”What advice do you have for Pre Paid and Post Paid Users?”]Many Pre Paid users tend to buy very small amounts of airtime credits, and frequently have their phone service disconnected due to lack of credit. In these cases, you can change the SPYPHONE defaults to make Internet connection only once a day to minimize any costs. SPYPHONE will store all activity and send once a day. There is also a special command that will make SPYPHONE deliver all data immediately. This gives you total control of how and when SPYPHONE will deliver events. In most cases, the default settings are fine and do not require changing. For Post paid users, we have found no reason to change the default settings.[/learn_more]

[learn_more caption=”Explain your 10 Day Money Back Policy”]We want you to feel secure about doing business with Spyphone Pro, as without our customers we are nothing. Therefore, if for any reason, up to 10 days after product activation, you decide that you do not want the product, simply deactivate it and tell us why we did not manage to keep your business. We will refund your money in full. During this time, please contact support team by Email, and we will do everything we can to help, but if you are not delighted with our product, you will be with our customer service.
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[learn_more caption=”Is SPYPHONE installed on the Phone or on the SIM card”]SPYPHONE is installed on the Phone, not the SIM card.[/learn_more]

[learn_more caption=”I have more questions!”]Contact Support Team at spyphonepro.com/support[/learn_more]